Term and Conditions

1. Acceptance of Terms

By accessing and using the Underground Reptiles Shop website (reptilesaleshop.com), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account

2.2 Legal Compliance

You are responsible for:

• Complying with all local, state, and federal laws regarding the ownership and care of exotic animals
• Obtaining any necessary permits or licenses required in your jurisdiction
• Ensuring you are legally permitted to receive live animal shipments in your area
• Providing accurate shipping information that complies with carrier requirements

2.3 Animal Welfare Commitment

By purchasing live animals from our shop, you affirm that:

• You have adequate knowledge and experience to properly care for the species
• You have prepared appropriate housing, heating, lighting, and environmental conditions
• You will provide proper veterinary care when needed
• You understand the specific needs and lifespan of the animal you are purchasing

3. Products and Services Description

3.1 Live Animals

Our live animal offerings include:

• Amphibians: Various species suitable for bioactive and specialized habitats
• Axolotls: Captive-bred specimens with detailed care requirements
• Geckos: Multiple species from common to exclusive varieties
• Bred By UG Collection: Animals bred in our own facility with documented lineage
• Exclusive Exotics: Rare and specially curated specimens

3.2 Animal Supplies and Equipment

We provide comprehensive support for exotic animal care:

• Bioactive Supplies: Substrates, clean-up crews, and living plants for naturalistic habitats
• Cages & Enclosures: Housing solutions ranging from basic to advanced setups
• Heating & Lighting: Species-specific environmental control equipment
• Feeding Supplies: Frozen feeders (mice, rats, chickens) and specialized foods
• Care Equipment: Husbandry tools, cleaning supplies, and maintenance products

3.3 Product Information Accuracy

While we strive for accuracy in product descriptions, images, and specifications:

• Colors may vary slightly due to monitor settings and photography
• Animal sizes and ages are estimates based on our best assessment
• Some animals may exhibit natural variations in pattern and coloration
• We reserve the right to correct any errors in pricing or descriptions

4. Ordering and Payment Terms

4.1 Order Process

Placing an order involves the following steps:

1. Select products and add them to your cart
2. Review your cart and proceed to checkout
3. Provide accurate shipping and billing information
4. Select your preferred shipping method
5. Review order total including taxes and shipping
6. Complete payment through our secure gateway
7. Receive order confirmation via email

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted connections. We do not store complete credit card information on our servers.

4.3 Pricing and Taxes

• All prices are listed in US Dollars (USD)
• Prices are subject to change without notice
• Sales tax will be added where applicable based on shipping destination
• International customers are responsible for any customs duties, taxes, or fees imposed by their country

4.4 Order Acceptance

Order confirmation does not constitute acceptance of your order. We reserve the right to:

• Verify payment information before processing
• Limit quantities purchased per customer
• Refuse service to previous violators of these terms
• Cancel orders due to product unavailability or pricing errors

5. Shipping and Delivery

5.1 Shipping Areas

We ship globally with the following exceptions:

• All Asian countries are excluded from our shipping network
• Certain remote regions may not be serviceable
• Some locations may have additional restrictions for live animal shipments

5.2 Shipping Methods and Timelines

We offer two shipping options:

Standard Shipping ($12.95 flat rate)

• Carriers: DHL or FedEx
• Processing: 1-2 business days after payment confirmation
• Transit: 10-15 business days after dispatch
• Features: Tracking included, recommended for supplies and equipment

Free Shipping (Orders over $50)

• Carrier: EMS
• Processing: 1-2 business days after payment confirmation
• Transit: 15-25 business days after dispatch
• Features: Cost-effective for non-urgent deliveries

5.3 Live Animal Shipping

Special considerations for live animal shipments:

• Animals are packed by experienced handlers with appropriate containers and materials
• Heat or cold packs are included as needed for temperature control
• Shipments are scheduled to avoid weekend delivery when possible
• You must be available to receive and unpack the animal immediately upon delivery
• Failure to receive a live animal shipment may result in animal stress or death

6. Returns, Exchanges, and Refunds

6.1 General Return Policy

We offer a 15-day return window from the delivery date for eligible items. To initiate a return:

1. Email [email protected] within 15 days of delivery
2. Include order number, product name, and reason for return
3. Await RMA (Return Merchandise Authorization) number and instructions
4. Ship item with RMA number clearly displayed

6.2 Non-Returnable Items (Final Sale)

The following items cannot be returned or exchanged:

• All Live Animals: For welfare reasons, we cannot accept returns of live animals
• Perishable Goods: Frozen feeders including mice, rats, and chickens
• Opened Consumables: Foods, cleaning supplies, and water conditioners
• Bioactive Supplies: Live cultures, substrates, and living plants
• Used Husbandry Tools: For hygiene and safety reasons

6.3 Animal Health Concerns

If you have concerns about an animal’s health upon arrival:

• Contact us at [email protected] within 2 hours of delivery
• Provide clear photos and/or videos showing your concerns
• Our team will work with you on a case-by-case resolution
• Do not return live animals without explicit instructions from our team

6.4 Refund Process

Approved refunds follow this timeline:

• Inspection: 3-5 business days after we receive the return
• Processing: Within 2 business days after approval
• Posting: 5-10 business days for funds to appear in your account

Original shipping charges are non-refundable. For exchanges due to our error, we cover replacement shipping costs.

7. Intellectual Property

7.1 Website Content

All content on reptilesaleshop.com is our property or licensed to us, including:

• Text, graphics, logos, and button icons
• Product descriptions and care guides
• Photographs and video content
• Software and website code

7.2 Permitted Use

You may:

• View and display website content for personal, non-commercial use
• Print product information for personal reference
• Share product links via social media with proper attribution

7.3 Restricted Use

You may not:

• Reproduce, duplicate, or copy content for commercial purposes
• Modify or create derivative works from our content
• Use our trademarks or logos without written permission
• Scrape or systematically collect data from our website

8. Limitation of Liability

8.1 General Limitations

To the fullest extent permitted by law, Underground Reptiles Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount you paid for the product in question
• Issues arising from improper animal care after delivery

8.2 Animal-Related Limitations

Given the biological nature of our products:

• We cannot guarantee specific sizes, colors